CEFATU Return and Refund Policy

Last Updated: October 28, 2026

At CEFATU, we want you to be satisfied with your purchase. If something isn't right, please review the return and refund conditions below.

1. Return Window

You may request a return within 14 calendar days of receiving your order.

To be eligible for a standard return, the item must meet the conditions listed below. Requests submitted after the return window may not be accepted, except where required by applicable law.

2. Return Eligibility

To qualify for a standard return, items must be:

• Unworn and unused.

• In their original packaging, with original tags and accessories where applicable.

• Free from stains, damage, odors, makeup, and signs of outdoor use.

Due to the nature of winter accessories, including hats, hoods, balaclavas, and face coverings, returned items must be clean and in a condition suitable for resale.

Items that do not meet these conditions may be ineligible for a standard return, subject to applicable consumer protection laws.

3. How to Request a Return

To initiate a return:

1. Contact CEFATU through the customer service contact information provided on our website within 14 calendar days of delivery.

2. Include your order number and the item or items you wish to return, along with the reason for the return.

3. Wait for our return instructions before shipping the item.

4. Pack the item securely and send it to the return address provided by our team.

Please do not send items to an address that has not been confirmed by CEFATU.

4. Return Shipping Costs

For standard returns due to a change of mind, an incorrect size selection, or other reasons not caused by CEFATU, the customer is responsible for return shipping costs.

If an item arrives defective, damaged, or incorrect, please contact us with your order number and photographs of the issue. We will review the situation and provide an appropriate resolution in accordance with applicable law.

Original shipping charges are not refundable unless required by law or otherwise stated by CEFATU.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether the return has been approved.

If approved, your refund will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Any applicable refund will be processed within the period required by law. We will communicate with you if additional information is needed.

6. Exchanges

If you would like a different size, color, or product, please contact us before returning your item.

Exchanges are subject to product availability. If an exchange cannot be accommodated, you may request a return and place a new order, subject to this policy and applicable law.

7. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible with:

• Your order number.

• A description of the issue.

• Photographs showing the item and any damage, if applicable.

We will review the issue and work with you to arrange an appropriate remedy, such as a replacement or refund, as required by applicable law.

8. Items That Cannot Be Returned

Items that have been worn, used outdoors, damaged by the customer, or returned without required components may not qualify for a standard return.

Any exclusions will be applied subject to applicable consumer protection laws. Nothing in this policy limits mandatory rights relating to defective, misdescribed, or nonconforming products.

9. International Orders

For international orders, customers are responsible for reviewing any applicable return shipping costs, customs requirements, duties, and taxes before sending a